“Our clients’ satisfaction is our gauge of success.”
Ensure we identify and achieve the goals and needs of each client. Create a transparent, synergistic and collaborative work environment that allows both real estate agent and client to be successful in accomplishing the mission. Always put our clients’ needs first and bring accountability back to the real estate agent / client experience.
Whether it be buying and selling property, holding and renting property, educating clients on the macro and micro economics of their market, we will make sure every possible option is reviewed, so our clients can make smart real estate decisions. Realize that property type, location, price, timing, personal goals and needs are all factors that we need to consider in every decision to best add value to our customers. Consider the environment in all of our decisions and the long term impact we will have on it. Serve each other and our clients every day with character and purpose.
“We strive for excellent quality and customer service. In doing that, we will continue to be successful.”
To lead the real estate sales industry in superior performance and honorable transactions by taking a laser focused approach to each sub market, property type and client. Supply each client with a strategic sales team and process that focuses on achieving their goals and needs. To ensure the long term success of each client and their local market. Use technology and data to improve our work environment and our clients’ experience in facets of our business that were never considered. Create a distinct market advantage in our industry through creativity, innovation, planning, laser focus, top-quality marketing and seamless transaction-based solutions.
“Always do the right thing and put the client needs first. Provide our clients with the tools and information to make smart decisions. We invest in the skill sets of our team. Encouraging their professional development helps all of us achieve our mission and vision.”
We exercise these 12 guiding principles in all facets of our business both internally and externally. We ask this of all members of the Maser team in both their professional and personal lives.
Accountability – Take Responsibility For Your Actions
Honesty & Integrity – Always Do The Right Thing
Strong Work Ethic – Work With Passion, Commitment, And Enthusiasm
Culture of Excellence – Perform At A High Level Every Day
Fairness – Treat People The Way You Would Like To Be Treated
Caring – Sincere Concern For Employees, Clients And Their Families
Teamwork – The Main Ingredient In Stardom Is The Rest Of The Team
Positive & Proactive – Energetic And Forward Thinking Attitude
Confident Humility – Performance Speaks For Itself
Flexibility – Dynamic Ability To Adapt
Enjoyable Work Environment – Work Smart, Have Fun
Relentless Client Focus – Cornerstone For Success
“Be a good person, do the right thing, know what you know and know what you don’t know.”
Setting realistic expectations of people and company growth is important for long-term success. Maser Condo Sales is not growing just for growth’s sake; it grows strategically and cautiously to ensure service remains at the highest caliber. It is not about how many sales we close, but how successful the sales and advisory process has been for each client. We do not have to be the biggest agency, but we must strive to outperform them on the service and success of every deal we close and every piece of advice we provide.
Stability amid expansion helps Maser Condo Sales attract clients who want to invest their trust in a solid, well-rooted real estate sales team. This reflects a company culture in which profitability is critical, but only as a by product of superior work and customer service.
To achieve such success, Brian Maser and team have created unique divisions that have unique ability to flow seamlessly between client expectation and needs to the actual purchase or sale of a property. Not many real estate sales teams have the ability to offer this scope of expertise, accountability or discipline to achieve your goals.